Frequently Asked Questions

We accept secure credit card payments, including Visa, Mastercard and American Express.

Do not want to pay via PayPal?? No need to create an account – just follow all of the prompts at the check out. Easy.

Personalised/ Printed robes/clothing/handmade items take approx 21-28 WORKING days to dispatch

We also offer a Priority option for Personalised/Printed Clothing which will ensure your order is dispatched within 7-10 WORKING days. If you wish to upgrade please contact us

All times are approximates

We do not refund on shipping/postage under any circumstances when shipping is upgraded as your order has been processed quicker than the standard turnaround. 

Please remember we will do our best to dispatch within the estimated time frame however sometimes the dispatch maybe delayed by a few days if we are waiting on stock to arrive. 
Please allow plenty of time for your order
 

Please note that the time frame given is approximate so you may find that your order is dispatched before this time or it might be dispatched a few days after. We do try to keep to the estimated times but sometimes we are extremely busy and orders may take that little extra time to be dispatched. The team will email you on the day they dispatch to let you know the order is on the way to you, you should receive the order within 2 working days from dispatch.

The time frames above are estimates only. Please allow additional time during peak periods

If the robes are in our warehouse we will dispatch within a 1-2 days.

If they are out of stock this may take up to 3 weeks.

If you require the items quickly please ask as our website does not reflect our stock levels. 

Coathangers​​​​ are dispatched within 7 working days

 If you have combined products,  the order will not be dispatched until all items are completed.
For very large orders this may take a little longer during busy periods.

​If coathangers/cufflinks are ordered with other products, the Coathangers/Cufflinks will often be sent separately from our engravers

For orders that you require sooner than the timescales above please contact us at hello@thelittlelovebird.uk and we will do our best to accommodate you- Thank You#

Floral hairpieces are Handmade and​​​​ are dispatched within 28 working days

These items can not be cancelled/refunded once the order is placed.

Please ensure you allow plenty of time to order

The Little Lovebird isn’t responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government.

If you’ve ordered  Non-Personalised/Customised Items in the wrong size, let us know as soon as you can. We require returns within 14 days of being received, and they must be returned in the packaging supplied and packed neatly and securely. Unfortunately Personalised/Customised Items we can not change once printed and a new order would need to be placed
It happens, and we’re happy to help you choose the perfect size.

Any customised, or printed items including robes are final and can not be returned or exchanged.

Colours chosen by the buyer are final, we cannot be held responsible for the choices chosen by the buyer. These are personalised items and are non refundable. We do not replace the items if you do not like your colour combinations once printed.
Recommendation: Darker colours on light patterned gowns like Black, Navy, Dark Green, Hot Pink print work well. White on darker patterned gowns. This is a recommendation only. We are not liable if you do not like the choice chose. 

          We do not embroider items            Printing will be on the Left Breast
If you want the date in a different format on the front of the gown please email us at hello@thelittlelovebird.uk - otherwise it will be printed 00/00/00 or in full 8th November 2020 
The date is printed in arial font not in the requested font.      

Silver items do tarnish but when cleaned with silverware polish they look like new.

Cufflinks are treated the same as all silverware.
In your local supermarket you should be able to get something called 'Peek', or 'Goddards' or another silverware polish similar.
Put the silver jewellery cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your silver like new.
Please note: chlorine and bleach accelerate tarnishing and should be avoided.

We are happy to refund provided your items are  not processing. Our items are delicate so please choose wisely, and if you need a hand deciding, we’re only too happy to help.

All Sale Items can not be returned

I have contacted you and not had a reply,Why?

Please allow up to 2 working days for us to reply especially during busy season

Monday - Friday 930-4.30pm
We are closed over bank holidays and weekends. 
At Christmas we have a Winter shut down and close for 2 weeks 

You may contact us through our website contact form, or by email. Please see our contact page. Please allow up to 48hours to respond

Facebook is used as an advertising platform. If you require information please contact hello@thelittlelovebird.uk 

Please email 

hello@thelittlelovebird.uk

 where we will do our best to help resolve the problem. We do not deal with complaints or issues via social media. Social media is only used for advertising. We shall ban any member of our social media if they are abusive, are harassing, or/and causing harm to the business. 

We value your privacy, and we won’t ever sell or supply your information to third-parties.

We’ll never  ask you to change your password. We’ll only ever contact you about your order or new products that are available. For more information please see the Privacy Policy Page