Frequently Asked Questions
- I’ve found something I adore. How can I pay?
We accept secure credit card payments, including Visa, Mastercard and American Express.
Do not want to pay via PayPal?? No need to create an account – just follow all of the prompts at the check out. Easy.
- How long is delivery for personalised/customised robes?
Personalised robes/clothing take approx 30 WORKING days to dispatch
We also offer an express & priority options which will ensure your order is sent as quickly as possible. If you wish to upgrade your dispatch time please contact firstname.lastname@example.org.
The team will then be able to upgrade your delivery for a nominal fee depending upon the date you require the order for.
All times are approximates
We do not refund on shipping/postage under any circumstances when shipping is upgraded as your order has been processed quicker than the standard turnaround.
Please remember we will do our best to dispatch within the estimated time frame however sometimes the dispatch maybe delayed by a few days if we are waiting on stock to arrive.
The time frames above are estimates only.
- How long is delivery for Non Personalised Robes?
If the robes are in our warehouse we will dispatch within a 1-2 days.
If they are out of stock this may take up to 3 weeks.
If you require the items quickly please ask as our website does not reflect our stock levels.
- How long is delivery for Coathangers?
Coathangers are dispatched within 7 working days
If you have combined products, the order will not be dispatched until all items are completed.
For very large orders this may take a little longer during busy periods.
If coathangers/cufflinks are ordered with other products, the Coathangers/Cufflinks will often be sent separately from our engravers
For orders that you require sooner than the timescales above please contact us at email@example.com and we will do our best to accommodate you- Thank You
- Why was my payment declined?
This is generally for one of two reasons:
- It’s a decision that your card holder makes due to your account balance, or;
- Due to incorrect information. Make sure that your card number, expiry date and CVC number are correct.
- When do I receive my beautiful order?
Depending upon the delivery method chose
Standard - approx 30 WORKING days to dispatch
Non-Personalised/Customised items are sent within 3-5 working days, unless they are out of stock, they may then take up to 3 weeks
During peak wedding season – it might take longer for your items to be processed, printed and packed.
Left it to the last minute? We offer an express & priority options which will ensure your order is sent as quickly as possible. Contact firstname.lastname@example.org for more information
Not at home to collect your items? We can’t tell the postman to leave it on your doorstep. If you’re out when he calls, a calling card will be left for safe collection.
- Where do you deliver?
We send our products all over the world using an international delivery service.
The time it takes for your order to arrive varies on your location, and how fast your local postal service is.If you’d like to track your order online, please get in touch for more information – email@example.com
- Does The Little Lovebird cover the cost of customs, duties and taxes?
The Little Lovebird isn’t responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government.
- I know how to choose a beautiful bridal robe but wrapping’s not my forte. Can you help?
We can provide a gift box and the product wrapped in tissue paper however there is an additional charge for this.
- Oops. I ordered the wrong size for myself/my bridesmaids.
If you’ve ordered Non-Personalised/Customised Items in the wrong size, let us know as soon as you can. We require returns within 14 days of being received, and they must be returned in the packaging supplied and packed neatly and securely. Unfortunately Personalised/Customised Items we can not change once printed and a new order would need to be placed
It happens, and we’re happy to help you choose the perfect size.
Any customised, or printed items including robes are final and can not be returned or exchanged.
- What happens if I do not like the colour printed?
Colours chosen by the buyer are final, we cannot be held responsible for the choices chosen by the buyer. These are personalised items and are non refundable. We do not replace the items if you do not like your colour combinations once printed.
Recommendation: Darker colours on light patterned gowns like Black, Navy, Dark Green, Hot Pink print work well. White on darker patterned gowns. This is a recommendation only. We are not liable if you do not like the choice chose.
- Do you embroider
- Where is the name/date printed on the Gowns?
- I have had the cufflinks for a few months but they have tarnished and started to go brown?
Silver items do tarnish but when cleaned with silverware polish they look like new.
Cufflinks are treated the same as all silverware.
In your local supermarket you should be able to get something called 'Peek', or 'Goddards' or another silverware polish similar.
Put the silver jewellery cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your silver like new.
Please note: chlorine and bleach accelerate tarnishing and should be avoided.
- Do you refund for damaged/lost items in transit?
We’re happy to replace your damaged order with a new one perfect condition. Email firstname.lastname@example.org to organise.
When placing your order don't forget to double check all shipping address details are correct and up to date.
- I changed my mind/found another bridal robe/product I like somewhere else. Can I get a refund?
We are happy to refund provided your items are not processing. Our items are delicate so please choose wisely, and if you need a hand deciding, we’re only too happy to help.
- Can I return Sale items?
All Sale Items can not be returned
Please allow up to 2 working days for us to reply especially during busy season
- What are your opening times?
Monday - Friday 930-4.30pm
We are closed over bank holidays and weekends.
At Christmas we have a Winter shut down and close for 2 weeks
We will be closed for 2 weeks from 28th August 2018 for our Summer Shut Down
When we are closed we have members of staff who regularly respond to our social media sites.
When we are closed our social media maybe scheduled.
- How can I contact you?
You may contact us through our website contact form, or by email. Please see our contact page. Please allow up to 48hours to respond
- I've messaged on Facebook and not had a reply
Facebook is used as an advertising platform. If you require information please contact email@example.com
- I have a problem with my order what do i do?
where we will do our best to help resolve the problem. We do not deal with complaints or issues via social media. Social media is only used for advertising. We shall ban any member of our social media if they are abusive, are harassing, or/and causing harm to the business.
We value your privacy, and we won’t ever sell or supply your information to third-parties.